![]() ![]() All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. Note: When using recovery mode, you can only restore the device. Use 'Update' to attempt to update your device, retaining all data on it. You should have two choices: 'Update' (or 'Check for Update') and 'Restore'. On macOS 10.14 and earlier or Windows, open iTunes and click on your iPhone. If you see the Connect to iTunes screen but the device does not appear in iTunes, follow these troubleshooting steps if you're using a Mac, or these steps for Windows computers. On macOS 10.15 Catalina or later, open Finder and click on your iPhone in the sidebar. You must restore this iPhone before it can be used with iTunes." Note: If iTunes not open after two minutes, please open iTunes yourself. "iTunes has detected an iPhone in recovery mode. iTunes should automatically open and display the following message:.If you don't see the Connect to iTunes screen, try these steps 1 through 4 again. ![]() Note: If the image of a battery appears, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again. Then, put the phone in recovery mode using the following button. When this screen appears, you can release the Home button: Start by plugging your iPhone into a Mac or Windows PC using its supplied (or any compatible) USB-C cable. Continue holding the Home button until you see the Connect to iTunes screen.While pressing and holding the Home button down, connect the USB cable to the iPhone, iPad, or iPod touch.When the device turns off, release the Sleep/Wake and Home buttons. If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider.Connect your USB cable to your computer but not to the iPhone, iPad, or iPod touch until step 3.How to perform a recovery-mode restore If your iPhone, iPad, or iPod touch is already showing the "Connect to iTunes" screen, please go to step 5. Automatically goes into recovery mode after having an issue while installing an update or performing a regular restore.Is no longer recognized in iTunes after an update or restore did not complete.Restarts but never displays the Home screen.Displays the Apple logo with no progress bar or a stopped progress bar for over ten minutes.If it takes more than 15 minutes, your device will exit recovery mode. Repeat steps 2-4.You may need to perform a recovery-mode restore if you experience any of the following situations on your iPhone, iPad, or iPod touch. Your computer will download the software for your device.When you get the option to restore or update, choose Update.When your screen goes black, that means your device entered DFU Mode. After a while, let go of the Side button but keep holding the Volume Down button. After that long press Side and Volume Down keys. ![]() iPhone Stuck on iTunes Logo (iOS 12/11.4 If you can iTunes Music Store. Keep holding the Side key unless screen become black. cable to connect your iPhone to a computer that has iTunes on it. If that doesnt work, restore the iPhone by connecting it to iTunes or Finder on your PC.
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